Cancellation and Refund Policy
Customer Satisfaction and Flexibility Are Our Priorities
At Kusadasi Holiday Homes, we understand that plans can change, and we aim to make our cancellation process transparent, understandable, and customer-friendly. If your travel plans change unexpectedly, the following cancellation policy will apply.
1. Standard Reservation Cancellation Policy
We offer flexible cancellation options for guests with standard reservations:
✅ If canceled up to 14 days before check-in → Full refund and free cancellation.
✅ If canceled between 7-14 days before check-in → 50% of the payment is refunded, and the remaining 50% is retained by our business.
✅ If canceled between 0-7 days before check-in → No refund, and the full payment is retained.
✅ If canceled on the check-in day or in case of a no-show → No refund is provided.
2. Non-Refundable Reservation Cancellation Policy
Non-refundable reservations are among our most affordable options, offered through special promotions and discounts.
❌ No refund is provided for cancellations of non-refundable reservations.
📌 However, if canceled at least 14 days before check-in, guests may have the option to change their reservation date (subject to availability).
3. Force Majeure and Flexibility
For special circumstances and documented force majeure cases, we may offer an alternative booking date or partial refund option.
Situations covered under force majeure:
Health issues (hospital report required)
Flight cancellations (official document required)
📌 For special cases, please contact us for assistance.
4. How to Request a Cancellation or Change?
To request a cancellation or modification, please use the following contact channels:
📞 Phone: +90 542 712 1643
💬 WhatsApp: +90 542 712 1643
📧 Email: info2@kusadasitatilevi.com
🌍 Website: www.kusadasitatilevi.com
📌 A written confirmation will be sent to finalize your cancellation or modification request.
5. Key Benefits
✅ Secure booking with flexible cancellation policies
✅ Date change option for non-refundable reservations
✅ Customer-friendly solutions for special situations
✅ Instant support via WhatsApp
At Kuşadası Holiday Home, we are here to ensure you have a comfortable and worry-free vacation. Even if your plans change, we offer the most suitable solutions for you! 🏡✨