Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS (FAQ)

1. What should I do if I experience a problem during my stay?

We provide 24-hour assistance for any issues related to your holiday rental. Our team works closely with property owners and staff to resolve any concerns. You can contact us by phone or email for support.

2. Is my privacy guaranteed in the villa?

While some villas have fenced gardens and pool areas covered by curtains, ivy, or walls, we cannot guarantee 100% privacy. However, we offer private villas designed for guests who prioritize seclusion, making them a preferred choice for families, couples, and honeymooners.

3. Do I need to be a family to book accommodation?

No, there is no requirement to be a family. Friends can stay together as long as all guests provide valid ID or passports upon check-in.

4. What is a security deposit?

A deposit is collected upon check-in by our staff after inspecting the property. Before departure, our staff will check the property again. If there are no damages, the deposit is fully refunded.

5. What responsibilities do guests have?

Guests must:

  • Use all furniture and equipment responsibly.

  • Report any damage immediately.

  • Pay for any damages or missing items before check-out.

  • Avoid disturbing the neighbors with excessive noise or illegal activities.

  • Follow legal guidelines (e.g., no weapons or illegal substances).

  • Ensure the villa is used only for accommodation.

  • Respect the maximum occupancy limit specified in the booking confirmation.

6. Is there a maximum number of guests allowed?

Yes, the maximum guest capacity is as follows:

  • Lavender ResidenceStudio Apartments: 3 adults + 1 baby (0-4 years old)

  • Lavender Residence Apartments: 5 adults + 1 baby (0-4 years old)

  •  Villas:  Mentioned on property details page..

    If more guests arrive than stated in the booking, extra charges may apply or excess guests may be asked to leave.

7. What should I bring with me?

Our villas have fully equipped kitchens, except for blenders. Towels and bed linens are provided for all guests. However, we recommend bringing personal items such as beach towels, cameras, and laptops.

8. What are the check-in and check-out times?

  • Check-in time: 15:00

  • Check-out time: 10:30

Late check-outs are not guaranteed but may be available depending on the next booking.

9. What is the minimum stay requirement?

Each villa has a minimum rental period displayed on the listing. Unlike hotels, villa rentals have different booking policies to ensure availability and maintenance.

10. How often is the pool maintained?

Our maintenance team cleans and treats the pool daily. Guests should avoid excessive oil use, wearing clothes in the pool, or contaminating the water. Pool drainage and refilling are not possible due to high costs and time constraints.

11. Can I bring pets?

Unless explicitly stated, pets are not allowed in our villas.

12. How is villa cleaning managed?

  • Cleaning is done between guest check-ins and check-outs.

  • Weekly stays include a free mid-week cleaning with fresh towels and linens.

  • Extra cleaning services can be arranged for an additional fee.

13. How do I find and check in to my villa?

  • Each listing includes a location map.

  • The reservation confirmation email includes staff contact information.

  • On arrival day, the property manager will send you the villa location.

  • We offer airport or bus station transfer services upon request for an extra fee.

14. What does the rental price include?

  • Accommodation for the stated number of guests

  • Wi-Fi access

  • Utilities (electricity, water, etc.)

  • Pool and garden maintenance

  • Initial cleaning before arrival

  • Technical support for repairs

  • VAT (Value Added Tax) on rental commission

15. Can I have visitors at the villa?

  • Visitors are allowed until 23:00.

  • If visitors stay overnight, they must be registered and provide ID as required by Turkish law (Act No. 1774).

16. How do I make a reservation?

Phone Reservation:

  1. Choose a villa and provide its name to our staff.

  2. Our team checks availability for your dates.

  3. You provide contact details and receive payment instructions.

  4. Your pre-reservation is completed.

  5. Once payment is made, we send a reservation confirmation within 24 hours via email.

For more information, visit our website or contact our team.